COVID-19: Robots in Johannesburg hotel serve customers with symptoms UK news
A hotel in Johannesburg has unveiled robotic staff and says it could be used to serve customers with COVID symptoms.
The robots Lexi, Micah and Ariel were featured at Hotel Sky in Johannesburg’s affluent Sandton neighborhood.
The trio offers room service, travel information and can lug up to 300 kg of luggage from the marble-floored lobby into the rooms.
When the hotel welcomes a guest COVID-19 Symptoms, the robots could be used instead of humans as a precaution.
Otherwise, “guests can choose to interact with staff or use self-service, which is all controlled via their phone,” said Herman Brits, general manager of the hotel.
Several robot-occupied Tokyo hotels are now using them to serve guests with mild COVID-19 symptoms.
However, Hotel Sky is the first in Africa to introduce automated helpers.
Steve Pinto, general manager of CTRL Robotics, which supplies the droids, said they could also scan customers’ facial expressions to see how happy they were.
“It helps management understand how customers experience the hotel’s facilities,” he told Reuters after getting an orange-and-white painted robot to take a selfie.