Tesla Voluntarily Recalls 100,000+ Cars Using Faulty Touchscreen Science & Tech News
Tesla customers received an email today advising them of a voluntary recall of Model S and X vehicles due to a faulty touchscreen.
The recall follows pressure from US regulators and was posted on Tuesday on a US government website that found Model S 2012-2018 and Model X 2016-2018 vehicles to be a safety issue.
Last month, the US National Highway Traffic Safety Administration sent Tesla a formal letter requesting the recall of 158,000 cars.
The recall affects Tesla’s Media Console Units (MCUs), which may no longer function and cause the car to lose rear-view camera footage and controls for defogging and defrosting the windshield.
The problem with the MCU is the built-in flash memory device that slowly depletes every time the vehicle is started – meaning that each MCU eventually reaches its capacity and fails.
Some Tesla owners are already aware of this issue and have paid to replace it out of pocket, despite the company proposing to reimburse these people.
An email to concerned owners viewed by Sky News said: “Tesla has decided to voluntarily register certain S and X vehicles built prior to March 2018 with an 8 GB MultiMediaCard embedded in the media ( eMMC) are equipped to voluntarily recall the control unit because the eMMMC may not function properly due to accumulated wear and tear. “
The letter adds, “There is no risk to vehicle drivability, including any effect on acceleration, braking, or steering, and we are not aware of any accidents or injuries that may result from this condition.”
The announcement came the same way Elon Musk, the company’s chief executive and usually a frequent social media user, announced that he was leaving the company Twitter “for a while” with no explanation why.
“Tesla will upgrade your vehicle’s eMMC with an extended 64GB eMMC free of charge,” said the company’s letter to drivers. “There is currently no need to contact us as we will notify you when the parts are available.
“We request that you do not make a service appointment unless you receive a vehicle warning signaling deterioration in the storage device, or a persistent blank center display is actively occurring that is not restored after restarting the touchscreen.
“If you’ve already paid for repairs related to the condition covered by this recall, you may be eligible for a refund. Tesla will provide details of the refund and eligibility by the end of March 2021.”
Will Fealey, President of the Tesla Owners UK Club, said: “We are delighted that the eMMC problem has been resolved with a permanent solution that is free for owners.
“The problem affected a minority of the 10,000+ members of Tesla Owners UK, but a large proportion of our early adopters.
“We have approached Tesla for the past 18 months and worked with them to aid in debugging and push for change. This result is a testament to what can be achieved through collaboration.”
A Tesla spokesperson confirmed the authenticity of the emails to customers but was unable to provide an immediate explanation.